At shopdandadanmerch.com, customer satisfaction matters to us. This Return & Refund Policy explains when returns and refunds are accepted and how the process works.
By placing an order on our website, you agree to the terms below.
1. Returns Eligibility
Because our products are made and shipped on demand, returns are accepted only in the following cases:
- You received a damaged product
- You received the wrong item
- The product has a manufacturing defect
We do not accept returns for:
- Wrong size or color chosen by the customer
- Change of mind after ordering
- Normal wear and tear
- Delays caused by shipping carriers or customs
2. Return Request Timeframe
To be eligible for a return or refund:
- You must contact us within 7 days of receiving your order
- Requests sent after this period may not be accepted
3. How to Request a Return or Refund
To start a return or refund request, please email us with:
- Your order number
- Clear photos of the product (showing the issue)
- A short explanation of the problem
📧 Email: contact@shopdandadanmerch.com
Our team will review your request and respond as soon as possible.
4. Refund Process
If your request is approved:
- A refund or replacement will be issued
- Refunds are sent back to the original payment method
- Processing time may take 5–10 business days, depending on your bank or payment provider
Shipping fees are non-refundable unless the issue was caused by us.
5. Replacements
In some cases, we may offer:
- A replacement item instead of a refund
- Partial refunds if appropriate
This decision depends on the situation and product condition.
6. Lost or Delayed Orders
If your order is delayed or appears lost in transit:
- Please contact us first
- We will work with the shipping carrier to investigate
shopdandadanmerch.com is not responsible for delays caused by customs, weather, or courier services, but we will always try to help.
7. Incorrect Shipping Address
Customers are responsible for providing the correct shipping address.
We are not responsible for orders delivered to incorrect or incomplete addresses.
8. Policy Updates
We reserve the right to update or change this Return & Refund Policy at any time.
Any updates will be posted on this page.